Terms of service
Welcome to Heroine Hair. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website.
1. General Information
Heroine Hair provides hair-care products through our online store. By using our website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
We reserve the right to update, modify, or discontinue any part of our website, products, or services at any time without prior notice.
2. Products & Product Information
We make every effort to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate.
However, actual product colors and packaging may vary slightly from images displayed on your device.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
3. Orders & Payments
When you place an order through our website, you agree to provide accurate and complete information.
An order is considered confirmed once you receive an order confirmation from us. We reserve the right to cancel or refuse an order in cases including, but not limited to:
- Incorrect or incomplete customer information
- Product availability issues
- Suspected fraudulent activity
- Pricing or website errors
- Unusual or suspicious ordering activity
For Cash on Delivery orders, customers are responsible for accepting and paying for the order upon delivery.
4. Pricing
All product prices displayed on our website are subject to change without prior notice.
Heroine Hair reserves the right to correct pricing errors and cancel orders affected by incorrect pricing.
Any applicable delivery charges will be displayed during the checkout process.
5. Shipping & Delivery
We aim to process and dispatch orders as quickly as possible.
Estimated delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our control.
Once an order has been handed over to the courier, delivery delays caused by the courier are outside our direct control.
6. Returns & Exchanges
Our return and exchange policy applies to eligible products according to the conditions stated on our Return & Exchange Policy page.
Customers may be required to provide their order number, photographs, videos, or other information to verify a return or exchange request.
Products must generally be returned in their original condition and packaging unless otherwise stated in our return policy.
7. Hair & Scalp Disclaimer
Heroine Hair products are intended for cosmetic and hair-care purposes.
Individual results may vary depending on hair type, scalp condition, lifestyle, and other factors.
Customers should carefully read the product ingredients and directions before use. If you have known allergies or sensitivities to any ingredient, do not use the product.
We recommend performing a patch test before using a new product.
Heroine Hair products are not intended to diagnose, treat, cure, or prevent any medical condition.
If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice.
8. Intellectual Property
All content on the Heroine Hair website, including but not limited to:
- Logos
- Brand names
- Product images
- Text
- Graphics
- Videos
- Website design
- Product descriptions
is owned by or licensed to Heroine Hair and may not be copied, reproduced, modified, distributed, or used commercially without our written permission.
9. Prohibited Use
You agree not to use our website for any unlawful or unauthorized purpose.
You may not attempt to:
- Gain unauthorized access to our website or systems
- Interfere with website functionality
- Submit false or fraudulent information
- Use our content without permission
- Engage in activities that may harm our business, website, or customers
10. Third-Party Services
Our website may use third-party services such as payment processors, courier companies, analytics providers, and other service providers.
We are not responsible for interruptions, errors, or delays caused by third-party services that are outside our reasonable control.
11. Limitation of Liability
To the extent permitted by applicable law, Heroine Hair will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be excluded under applicable law.
12. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.
13. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.
Your continued use of our website after changes are posted means you accept the updated terms.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Heroine Hair
Email: [heroine.hair@gmail.com]
Phone/WhatsApp: [+92 3235695521]
Thank you for choosing Heroine Hair.